About Atlantis

Frequently asked questions

Frequently asked questions

Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Contact Us page.

viewQ. What is Atlantis' Health & Safety policy?

Health and safety is of utmost importance to Atlantis. We are committed to providing and maintaining a safe, healthy and hazard free work place for all of our employees, temporary staff, contractors and visitors inline with all relevant OH&S Acts and Regulations.

Q. Can I get a copy of Atlantis's OH&S policy?

Atlantis includes a copy of our OH&S policy along with our formal documentation. If you require a copy prior to this phase, please contact us to request a copy.

Q: Our industry has specific OH&S requirements. Can Atlantis work within these guidelines?

Atlantis appreciates that many companies have additional health and safety requirements. We recognise and work closely with you to define and develop guidelines to ensure these needs are met.

Q: What about sub-contractors?

Any sub-contractors engaged by Atlantis are required, as part of their contract, to comply with our occupational health and safety policies, procedures and programs.

viewQ. What precautions does Atlantis take to ensure confidentiality and security?

Atlantis is committed to ensuring security and confidentiality for clients at all times. We understand that some projects require additional security and are happy to work within specific guidelines. Contact us to discuss your specific security and/or confidentiality requirements.

Employees:

  • All Atlantis employees are bound by a confidentially agreement.
  • Uniforms and badges clearly denote employees are Atlantis representatives.

Equipment:

  • Atlantis uses specialised security packing equipment to relocate confidential documents and other restricted materials.
  • All trucks clearly show the Atlantis logo and, if required, the client can seal the trucks with padlocks and reopen at the new site.

viewQ. How does Atlantis minimise potential risks during the relocation?

Thoughout each project the Atlantis team is focused on the primary goals of ensuring business continuity and minimising risk. We work closely with your team to access the potential risks specific to your relocation and to develop a detailed risk analysis and control plan. For more information about this process see Relocation Strategy

Some risks such as protection from the elements, lift failure and traffic detaly can affect any relocation. Atlantis has standard procedures to mitigate this type of common risk.

viewQ. What quality assurance can Atlantis provide?

Atlantis recognises the value of customer satisfaction and is committed to a quality assurance system based on the requirements of Australian Standard AS 3902.

Atlantis' procedures and methodology are continually evolving to reflect changes in technology, industry standards and experience to ensure Atlantis consistently delivers flawless moves and the quality of our services are best practice..

viewQ. Does Atlantis maintain the necessary insurance policies?

Atlantis always takes extreme care throughout all stages of the relocation to ensure our clients assets are protected. Unfortunately though, accidents can still occur and we recommend that clients obtain transit insurance.

Due to changes in the Financial Services Reform Act 2004 we are no longer able to offer transit insurance. As part of our quote we will provide a pre-filled Insurance quotation form with all the necessary information to allow you to obtain a low cost transit insurance for your assets. A simple and cost effective way to cover for possible accidents and damage.

Insurance policies held

Public Liability insurance

$20,000,000

Professional Indemniity

$10,000,000

Workers Compensation

Fully covered

Fleet Motor Vehicle insurance

Fully covered

 

Testimonial

The Sun Microsystems relocation was one that contained many complexities and required great planning commitment and efficient execution.

Atlantis' Project Manager allocated was exceptional in his ability to communicate effectively with the client and organise and manage the Atlantis team.

The relocation was an incredible success and l would like to thank all involved at Atlantis.

TestimonialHeather Vines
AMP Asset Management

Testimonial

Atlantis has a full understanding of all issues relating to business relocations from OHS requirements to industrial relations issues on site.

Over the years Atlantis has shown a great interest in improving an already great product and service into an excellent one. They are always seeking feedback both positive and negative as a way of continually enhancing what they do and how they are viewed in the market place.

TestimonialSteve May
The Relocation Company